At Florist West Wickham, we take immense pride in delivering the freshest, most beautiful flowers to homes and businesses throughout the local area. Our dedicated team sources, prepares, and arranges each bouquet with care, ensuring your floral gift arrives in perfect condition. To reinforce your confidence in our flowers, every order is covered by our Fresh Flowers Guarantee, exclusively for our West Wickham community and surrounding neighbourhoods.
We understand how disappointing it can be to receive flowers that don’t meet your expectations. In the rare event that your order arrives damaged or not as described, please contact us as soon as possible on the same day of receipt. To help us resolve your concern promptly, we request a clear photograph of the arrangement and details of the issue. Our team will be happy to investigate and swiftly find a solution so you can enjoy the quality you expect from your trusted local florist.
All our flowers are guaranteed to look fresh and beautiful for a minimum of five days from delivery when cared for according to the instructions provided with your bouquet. Should your flowers fade prematurely within this five-day freshness window, please get in touch with us straight away. As a reputable West Wickham florist, your satisfaction is our top priority, and we will review your case to ensure a fair resolution in line with our high standards.
If your flowers arrive damaged or do not meet our freshness guarantee, we are committed to making things right. Depending on the situation, you can choose from the following options:
All refund and replacement requests are handled with care and aim to exceed your expectations as a valued member of our West Wickham community.
Your feedback is truly valued as it helps us improve our services while reinforcing our classic standards as a local West Wickham florist. Should you have any complaints about your flower delivery, order process, or experience with Florist West Wickham, please contact our friendly and responsive team directly. We aim to acknowledge any complaint within one business day and offer a resolution swiftly, keeping you updated throughout the process.
Please remember to include relevant details such as the order number, delivery date, and a clear summary of the issue to help us understand and address your concern as quickly as possible. Our commitment is always to provide friendly, helpful service and ensure you are delighted with every order you place with us.
As a trusted local florist in West Wickham, we’re proud to serve both households and local businesses with fresh, expertly-arranged flowers and attentive customer care. We are always here to support you with easy returns, transparent refunds, and a straightforward complaints process. Thank you for choosing Florist West Wickham as your go-to local flower specialist.
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