These Terms & Conditions (“Terms”) apply to all orders placed with Florist West Wickham through our online flower delivery service. By accessing or using our website to purchase flowers or related products, customers in West Wickham and its surrounding areas agree to be bound by the following terms. Please read them carefully before placing your order. If you do not agree to these Terms, please refrain from using our services.
Florist West Wickham provides flower delivery services to customers located in West Wickham and its neighbouring regions. All references in these Terms to "you" or "customer" apply to individuals placing orders for delivery within these areas.
Orders can be placed exclusively via our online platform. Customers are responsible for ensuring that all information provided during the order process, such as delivery address, recipient contact details, delivery date, and personal messages, is accurate and complete. Incorrect or incomplete details may result in delayed or failed delivery, for which we cannot be held liable.
Once an order is submitted, you will receive an immediate confirmation screen acknowledging receipt of your order. This does not signify acceptance of your order. Acceptance takes place when you receive a separate order confirmation email from us stating that your order has been accepted and is being processed. We reserve the right to refuse or cancel any order prior to dispatch, for reasons including but not limited to payment issues, stock unavailability, or concerns over lawful or appropriate usage.
All products displayed online are subject to availability. While we strive to ensure that every item on our site is accurately represented and available for immediate dispatch, there may be occasions where substitutions are unavoidable. In the unlikely event an item ordered is unavailable, we will substitute it with an item of equal or higher value and similar aesthetic, unless you specify otherwise in your order notes. We will endeavour to contact you if substantial variances are necessary.
If you wish to amend your order after submission, please contact us at the earliest opportunity using the contact form on our website. While we will do our best to accommodate amendment requests received prior to dispatch, we make no guarantees that changes can always be implemented, especially for same-day or next-day deliveries.
Our flower delivery service covers all addresses within West Wickham as well as surrounding areas. Deliveries are made during our specified hours, which are detailed on our website. Whilst we make every reasonable effort to deliver flowers at the requested date and time, we cannot guarantee exact delivery times. Seasonal demand, weather conditions, or other unforeseen circumstances may affect delivery schedules.
For successful delivery, accurate address and recipient contact information is essential. In the event that a recipient is unavailable at the delivery address, our drivers may leave the flowers with a neighbour, in a safe location near the property, or return them to our shop. A note will be left for the recipient if a safe location or neighbour has accepted the flowers. Redelivery charges may apply if arrangements must be made for a new delivery attempt.
All prices for products and delivery services are listed in Pounds Sterling (GBP) and are inclusive of applicable VAT. Payment is due at the time of order placement. We accept the payment methods indicated on our website, which may include debit cards, credit cards, or other secure online payment solutions.
Your payment data is handled securely and in accordance with applicable data protection laws. Your order will only be processed once full payment has been authorised and received.
To cancel your order, you must notify us as soon as possible via our website contact form. Cancellations requested prior to order dispatch or arrangement are generally eligible for a full refund. However, due to the perishable nature of flowers, any order that has already been prepared, dispatched, or delivered cannot be cancelled or refunded.
If you receive flowers that are damaged, wilted, or not as described, please notify us within 24 hours of delivery. We may require photographic evidence and, where applicable, will offer a replacement or a partial/full refund at our discretion. Please note, failure to provide required evidence may affect the outcome of your refund claim.
Returns are not accepted due to the perishable nature of our products. Refunds are issued via the same payment method used at time of purchase and may take several working days to process.
You are responsible for carefully reviewing your order prior to submission and for providing accurate recipient information. Florist West Wickham cannot be held liable for delay or non-delivery caused by incorrect addresses, incomplete information, or recipient unavailability.
It is your obligation to ensure someone will be available at the intended delivery address to receive the flowers, especially for time-sensitive occasions such as birthdays, anniversaries, or funerals.
We take pride in sourcing fresh and high-quality flowers for all deliveries in West Wickham and nearby areas. Variations may occur due to seasonal availability. On occasion, substitutions of specific flowers, colours, or containers may be necessary to ensure timely delivery of a fresh and full bouquet. Such substitutions are made with care and quality in mind and will match the value and aesthetic of the original order as closely as possible.
Florist West Wickham shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our online flower delivery service. Our liability in all circumstances is limited to the value of the goods purchased and delivered.
We are not responsible for failed or delayed delivery resulting from incorrect or incomplete delivery details supplied by customers, unavailability of the recipient, or acts of nature outside our control. Furthermore, claims arising from product defects must be raised within 24 hours of delivery. Beyond this period, responsibility for the condition of perishable goods reverts to the buyer or receiver of the flowers.
Nothing in these Terms is intended to limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or otherwise as prohibited under applicable law.
We are not responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks. Our obligations under these Terms are suspended for the duration of any such event, and we will arrange to recommence normal operations as soon as reasonably possible.
You agree not to use our flower delivery service in any way that causes, or is likely to cause, the service or access to it to be interrupted, damaged, or impaired in any way. You must use the website for lawful purposes only, and may not use it to send, receive, upload, or otherwise transmit any material that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
All personal information collected when placing an order is handled in accordance with our Privacy Policy and relevant data protection laws. Data is used solely for the purpose of processing your flower order and managing deliveries within West Wickham and surrounding areas, unless you consent otherwise.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising between you and Florist West Wickham shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions from time to time to reflect changes in our practices, regulatory requirements, or for other operational reasons. Updated versions will be posted on our website. Continued use of our online flower delivery services after changes are made constitutes acceptance of those amended Terms.
These Terms, together with our Privacy Policy and any order confirmation details, constitute the entire agreement between you and Florist West Wickham relating to your purchase of flowers and related products via our e-commerce platform. No other statements or representations shall form part of this agreement, unless specifically agreed in writing by us.
If you have any questions or require clarification regarding these Terms & Conditions, please use the contact form on our website for all customer enquiries. Your satisfaction is important to us, and we are happy to answer any questions you may have regarding our flower delivery services in West Wickham and nearby areas.
These Terms & Conditions apply to all online flower delivery customers across West Wickham and the surrounding neighbourhoods. Please retain a copy of these Terms for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Wickham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Wickham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
